Connect app to web??

I want to give this more stars... but it truly lacks in syncing between the app and web versions. Why? And i couldn’t create my profile from the app... had to do on web version. But since they dont sync the web doesnt see what I created on my phone. And how do we get special effects on phone? This is annoying. Should be seamless? And there’s no help/support option anywhere on app or web so where to go when we need to see FAQ or etc...? I really want to give this app a serious go, but if the web & app cant sync... whats the point? What am I missing??? I create too much from my phone to be OK with this.

AppleNicknamesError about PLOTAVERSE • Creative Apps Kit, v1.4